Terms and Conditions
Terms and Conditions are based on Law 7850, date 29.07.1994 “The Civil Code of the Republic of
Albania” amended, Law 9734, date
14.05.2007 “On Tourism” amended and other effective legislation.
1. Preamble
1.1. KLSU Travel (hereinafter “the agency”) is the first Albanian tour operator which offers vacations
all year long. The agency operates with highly qualified staff and a long experience in the service
field.
1.2. The office is open from Monday to Saturday, from 08:00 am to 07:00 pm, also our email address
is available 24/7 ([email protected]).
1.3. The addresses of the office is as follows:
1.3.1. “Mine Peza” street P2/1, Tirana
2. Definitions
2.1. In this agreement, the following terms will be explained as:
2.1.1. Agency: Registered legal entity which offers, finds and makes possible touristic travel, travel
tickets of different types of transportation and tickets to sport, music and showbiz events, in
exchange of a fee.
2.1.2. Reservation or booking: the act of ordering or guarding a product like travel, accommodation
or package tour. This is done by the agency, with a request from the client.
2.1.3. Reservation or booking is done through the online page www.klsutravel.com through the
contact with the office of the agency or through the contact with one of the members of the agency.
2.1.4. Confirmation: a) The verification of the availability of a reservation or booking, or b) the final
agreement by the means of which the client liquidates the obligations toward the agency and the
agency guards with a final act the reservation or booking of the client.
2.1.5. Hotel: An establishment or a connected group of establishments, independent from any other
construction, with no fewer than 6 rooms, within a single piece of land, in which accommodation,
complementary services and commodity are offered for the public by a qualified staff.
2.1.6. Reimbursement: The amount of money the agency is obliged to return to the client in case of
nonfulfillment of the agreement on the part of the agency without any reasonable cause or if the
reasons stated in this document are present.
2.1.7. Package tour: The prepared combination of services, which is sold or offered for sale and
which covers a period of time longer than 24 hours or which includes one night of accommodation.
The package tour includes two or more components such as: a) Transportation b) Accommodation
c) Other touristic services, independent from the transportation and accommodation. These services
constitute a considerable amount of the package and they are included in the prepared combination
and are billed or invoiced separately.
3. Obligations of the agency
3.1. The staff of the agency is obliged to explain all offers for which the client has expressed an
interest. The staff, within the opening hours and in the way set in this agreement, is obliged to
answer all questions
3.2. The staff of the agency is obliged to explain the procedure to be followed in order for the tour to
take place, according to the client’s request. One of the procedures is also the preparing of the
documents that the client must present to the agency.
3.3. The staff of the agency is obliged to answer in the best possible way to the needs of the client
regarding the reservation of the hotel, the transportation etc. If the client has chosen one of the
packages prepared by the agency, the staff will answer only for the hotel and transportation set in
the package.
3.4. If the request is made within the limits set in this agreement, the staff of the agency is obliged to
enable a change in the accommodation according to the requests of the client. If this change
comprises a financial cost, this cost is to be borne by the client.
3.5. If the request is made within the limits set in this agreement, the staff of the agency is obliged to
enable a change in the transportation according to the requests of the client. If this change
comprises a financial cost, this cost is to be borne by the client.
3.6. The agency declares to be responsible for every offer made public in the online page
www.klsutravel.com, in the brochures and catalogs produced by the agency and for every offer
advertised by the staff of the agency.
3.7. The agency is not responsible for the condition of the hotel rooms if they are not in the condition
in which they appear in the official hotel online page or for the actions and behavior of the hotel staff
in the destination chosen by the client.
3.8. The agency is not responsible for the cancellation of the tour in case of major force, natural
causes, people’s protest or declaration of war in the destination chosen by the client and for every
accident that happens as a result of these causes. The solution will be achieved with an agreement
between the agency and the client.
3.9. The agency is not responsible for the damage or loss of luggage or personal items in the plane,
airport, port, ship or hotel.
3.10. The agency is responsible for the damage or loss of luggage or personal items in the means of
transportation offered by the agency for the transportation of the client from and to the airport or port
or for the city tour.
4. Rights of the agency
4.1. The agency reserves the right to ask every necessary document for the realization and the
reservation of the tour.
4.2. The agency reserves the right to receive, in the way set in this agreement, every payment that
the client owes.
4.3. The agency reserves the right to cancel a reservation if the client does not liquidate all
payments as set in this agreement.
4.4. In case of cancellation, the agency reserves the right to withhold from the amount paid by the
client, expenses and commissions which are made prior to the cancellation.
5. Obligations of the client
5.1. The client is obliged to liquidate all payments according to this agreement.
5.2. The client is obliged to be present at the departure in the time and day set by the agency.
5.3. The client is obliged to give the exact number of participants in the tour if the client is
responsible for the group.
5.4. The client is obliged to declare if animals are to participate in the tour.
5.5. The client is obliged to declare if underage people are to participate in the tour. Underage
people that travel in the presence of other people are to take a proxy by both the parents.
6. Rights of the client
6.1. The client has the right to profit by the offer made by the agency, according to the data given by
the staff.
6.2. The client has the right to ask all information on the tour. This is to be done during the opening
hours of the agency and according to the terms set in this agreement.
6.3. The client has the right to ask for a reimbursement in case of cancellation of the tour, change in
the hotel or the transportation or in case of nonfulfillment of the agreement on the part of the agency
without any reasonable cause or if the reasons stated in this document are present.
7. Deadlines
7.1. The deadline for a reservation or booking is at least 14 days prior to the date set for the tour.
The agency is not responsible if, even within this deadline, there are no vacancies in the hotel or in
the means of transportation.
7.2. Cancellation deadline 10/21/2014 Terms and Conditions
7.2.1. If the reservation or booking of the client is cancelled by the client himself 21 days or more
prior to the tour, the client is reimbursed the full amount paid to the agency. The agency reserves the
right to withhold from the amount paid by the client, expenses and commissions which are made
prior to the cancellation. Expenses include the bank fee when payment is made via credit or debit
card.
7.2.2. If the reservation or booking of the client is cancelled by the client himself 10 to 20 days prior
to the tour, the client is to bear transfer fees and 50% of administration expenses. Expenses include
the bank fee when payment is made via credit or debit card.
7.2.3. If the reservation or booking of the client is cancelled by the client himself 4 to 9 days prior to
the tour, the client is to bear transfer fees and 70% of the administration expenses. Expenses
include the bank fee when payment is made via credit or debit card.
7.2.4. If the reservation or booking of the client is cancelled by the client himself in less than 3 days
prior to the tour, the client will not profit any reimbursement.
7.2.5. If the client is not present or leaves the tour before the date set by the agency, the client will
not profit any reimbursement.
7.3. Cancellation procedures. In order for the cancellation to be valid, the client must complete a
required form found in the office of the
agency. The client must be present personally or be represented by a member of the group
registered to travel with the client. In this case, the client must call the agency to confirm the
cancellation, while the representative of the group is still in the office.
8. Price and payment
8.1. Setting the price: The price made public in the online page www.klsutravel.com, or the price
given by the staff of the agency is the final price of the offer or package.
8.2. Responsibility of the agency in case of change in price
8.2.1. The agency is not responsible for the change in the final price if this change is made by the
hotel, in case of an increase in taxes to be paid in the destination and other impositions made by the
Albanian or local authorities.
8.2.2. The agency is not responsible for the change in the final price in different periods of time
during the year which are considered to be peak in tourism in the destination chosen by the client.
8.2.3. Charges for children vary according to the policies of the hotel. The agency is not responsible
for these charges and for the variations in the price.
8.3. The whole amount of the payment is to be liquidated by the time the reservation is made. In
agreement with the agency, the payment will be liquidated 50% by the time the reservation is made
and 50% will be liquidated 14 days prior to the departure day. In case of delay in the payment, the
agency reserves the right to cancel the reservation. In different periods of time during a year, the
agency reserves the right to change the deadline of 14 days.
8.4. The reimbursement in case of a change of the package
8.5. Bank fee
8.5.1. When payment is made via credit card, the fee is paid by the agency.
8.5.2. When payment is made with a card in the office of the agency, there is no fee to be paid by
the parties.
8.5.3. When payment is made by cash, there is no fee to be paid by the parties.
8.6. Liquidation of the price is to be made via the following procedures:
8.6.1. Cash in the agency office or in the offices of member offices.
8.6.2. Via credit card Visa or MasterCard, accompanied with an authorization form, a copy of the
passport and the necessary data of the card, including the three digit code sent by fax if the client is
not present in the office.
8.6.3. Via credit or debit card Visa, MasterCard, Visa Electron and Maestro using our machine if the
client is present in the office.
8.6.4. Via bank transfer. The details of the agency’s bank account can be found here. In this case
the client must send via fax or e-mail a copy of the invoice.
9. Settling the disputes
9.1. In case of a dispute, the agency will make every effort to achieve a solution with a quick
agreement with the client.
9.2. The agency will ensure that every correspondence will be answered within the following period
of time:
1. a) no later than 14 days from the receiving of the request of the client; and b) no later than 28
days from the receiving of the request of the client for a detailed answer.
1. Copyright
10.1. “KLSU Travel” declares that the online pages www.klsutravel.com are property of the agency.
The agency is responsible for each material posted in each of the pages.
10.2. “KLSU Travel” declares that the information on the accommodation and means of
transportation is property of the official online pages of said accommodation and means of
transportation. The information on www.klsutravel.com is updated frequently. The agency is not
responsible if the information on the official online page of the accommodation or means of
transportation is not accurate.
10.3. “KLSU Travel” declares that on the online pages of the agency the only information posted is
the information allowed to the public by the owners of the online pages of the accommodation and
means of transportation. The information is not documented personally by the staff of the agency.
10.4. “KLSU Travel” declares that the agency does not own any content cited in 10.3.
1. Approval of the agreement
11.1. The approval of this agreement is made by the shareholders of “KLSU Travel”.
11.2. Any change in this agreement is made by the shareholders of “KLSU Travel”.