Terms and Conditions

Terms and Conditions are based on Law 7850, date 29.07.1994 “The Civil Code of the Republic of

Albania” amended, Law 9734, date

14.05.2007 “On Tourism” amended and other effective legislation.

1. Preamble

1.1. KLSU Travel (hereinafter “the agency”) is the first Albanian tour operator which offers vacations

all year long. The agency operates with highly qualified staff and a long experience in the service

field.

1.2. The office is open from Monday to Saturday, from 08:00 am to 07:00 pm, also our email address

is available 24/7 ([email protected]).

1.3. The addresses of the office is as follows:

1.3.1. “Mine Peza” street P2/1, Tirana

2. Definitions

2.1. In this agreement, the following terms will be explained as:

2.1.1. Agency: Registered legal entity which offers, finds and makes possible touristic travel, travel

tickets of different types of transportation and tickets to sport, music and showbiz events, in

exchange of a fee.

2.1.2. Reservation or booking: the act of ordering or guarding a product like travel, accommodation

or package tour. This is done by the agency, with a request from the client.

2.1.3. Reservation or booking is done through the online page www.klsutravel.com through the

contact with the office of the agency or through the contact with one of the members of the agency.

2.1.4. Confirmation: a) The verification of the availability of a reservation or booking, or b) the final

agreement by the means of which the client liquidates the obligations toward the agency and the

agency guards with a final act the reservation or booking of the client.

2.1.5. Hotel: An establishment or a connected group of establishments, independent from any other

construction, with no fewer than 6 rooms, within a single piece of land, in which accommodation,

complementary services and commodity are offered for the public by a qualified staff.

2.1.6. Reimbursement: The amount of money the agency is obliged to return to the client in case of

nonfulfillment of the agreement on the part of the agency without any reasonable cause or if the

reasons stated in this document are present.

2.1.7. Package tour: The prepared combination of services, which is sold or offered for sale and

which covers a period of time longer than 24 hours or which includes one night of accommodation.

The package tour includes two or more components such as: a) Transportation b) Accommodation

c) Other touristic services, independent from the transportation and accommodation. These services

constitute a considerable amount of the package and they are included in the prepared combination

and are billed or invoiced separately.

3. Obligations of the agency

3.1. The staff of the agency is obliged to explain all offers for which the client has expressed an

interest. The staff, within the opening hours and in the way set in this agreement, is obliged to

answer all questions

3.2. The staff of the agency is obliged to explain the procedure to be followed in order for the tour to

take place, according to the client’s request. One of the procedures is also the preparing of the

documents that the client must present to the agency.

3.3. The staff of the agency is obliged to answer in the best possible way to the needs of the client

regarding the reservation of the hotel, the transportation etc. If the client has chosen one of the

packages prepared by the agency, the staff will answer only for the hotel and transportation set in

the package.

3.4. If the request is made within the limits set in this agreement, the staff of the agency is obliged to

enable a change in the accommodation according to the requests of the client. If this change

comprises a financial cost, this cost is to be borne by the client.

3.5. If the request is made within the limits set in this agreement, the staff of the agency is obliged to

enable a change in the transportation according to the requests of the client. If this change

comprises a financial cost, this cost is to be borne by the client.

3.6. The agency declares to be responsible for every offer made public in the online page

www.klsutravel.com, in the brochures and catalogs produced by the agency and for every offer

advertised by the staff of the agency.

3.7. The agency is not responsible for the condition of the hotel rooms if they are not in the condition

in which they appear in the official hotel online page or for the actions and behavior of the hotel staff

in the destination chosen by the client.

3.8. The agency is not responsible for the cancellation of the tour in case of major force, natural

causes, people’s protest or declaration of war in the destination chosen by the client and for every

accident that happens as a result of these causes. The solution will be achieved with an agreement

between the agency and the client.

3.9. The agency is not responsible for the damage or loss of luggage or personal items in the plane,

airport, port, ship or hotel.

3.10. The agency is responsible for the damage or loss of luggage or personal items in the means of

transportation offered by the agency for the transportation of the client from and to the airport or port

or for the city tour.

4. Rights of the agency

4.1. The agency reserves the right to ask every necessary document for the realization and the

reservation of the tour.

4.2. The agency reserves the right to receive, in the way set in this agreement, every payment that

the client owes.

4.3. The agency reserves the right to cancel a reservation if the client does not liquidate all

payments as set in this agreement.

4.4. In case of cancellation, the agency reserves the right to withhold from the amount paid by the

client, expenses and commissions which are made prior to the cancellation.

5. Obligations of the client

5.1. The client is obliged to liquidate all payments according to this agreement.

5.2. The client is obliged to be present at the departure in the time and day set by the agency.

5.3. The client is obliged to give the exact number of participants in the tour if the client is

responsible for the group.

5.4. The client is obliged to declare if animals are to participate in the tour.

5.5. The client is obliged to declare if underage people are to participate in the tour. Underage

people that travel in the presence of other people are to take a proxy by both the parents.

6. Rights of the client

6.1. The client has the right to profit by the offer made by the agency, according to the data given by

the staff.

6.2. The client has the right to ask all information on the tour. This is to be done during the opening

hours of the agency and according to the terms set in this agreement.

6.3. The client has the right to ask for a reimbursement in case of cancellation of the tour, change in

the hotel or the transportation or in case of nonfulfillment of the agreement on the part of the agency

without any reasonable cause or if the reasons stated in this document are present.

7. Deadlines

7.1. The deadline for a reservation or booking is at least 14 days prior to the date set for the tour.

The agency is not responsible if, even within this deadline, there are no vacancies in the hotel or in

the means of transportation.

7.2. Cancellation deadline 10/21/2014 Terms and Conditions

7.2.1. If the reservation or booking of the client is cancelled by the client himself 21 days or more

prior to the tour, the client is reimbursed the full amount paid to the agency. The agency reserves the

right to withhold from the amount paid by the client, expenses and commissions which are made

prior to the cancellation. Expenses include the bank fee when payment is made via credit or debit

card.

7.2.2. If the reservation or booking of the client is cancelled by the client himself 10 to 20 days prior

to the tour, the client is to bear transfer fees and 50% of administration expenses. Expenses include

the bank fee when payment is made via credit or debit card.

7.2.3. If the reservation or booking of the client is cancelled by the client himself 4 to 9 days prior to

the tour, the client is to bear transfer fees and 70% of the administration expenses. Expenses

include the bank fee when payment is made via credit or debit card.

7.2.4. If the reservation or booking of the client is cancelled by the client himself in less than 3 days

prior to the tour, the client will not profit any reimbursement.

7.2.5. If the client is not present or leaves the tour before the date set by the agency, the client will

not profit any reimbursement.

7.3. Cancellation procedures. In order for the cancellation to be valid, the client must complete a

required form found in the office of the

agency. The client must be present personally or be represented by a member of the group

registered to travel with the client. In this case, the client must call the agency to confirm the

cancellation, while the representative of the group is still in the office.

8. Price and payment

8.1. Setting the price: The price made public in the online page www.klsutravel.com, or the price

given by the staff of the agency is the final price of the offer or package.

8.2. Responsibility of the agency in case of change in price

8.2.1. The agency is not responsible for the change in the final price if this change is made by the

hotel, in case of an increase in taxes to be paid in the destination and other impositions made by the

Albanian or local authorities.

8.2.2. The agency is not responsible for the change in the final price in different periods of time

during the year which are considered to be peak in tourism in the destination chosen by the client.

8.2.3. Charges for children vary according to the policies of the hotel. The agency is not responsible

for these charges and for the variations in the price.

8.3. The whole amount of the payment is to be liquidated by the time the reservation is made. In

agreement with the agency, the payment will be liquidated 50% by the time the reservation is made

and 50% will be liquidated 14 days prior to the departure day. In case of delay in the payment, the

agency reserves the right to cancel the reservation. In different periods of time during a year, the

agency reserves the right to change the deadline of 14 days.

8.4. The reimbursement in case of a change of the package

8.5. Bank fee

8.5.1. When payment is made via credit card, the fee is paid by the agency.

8.5.2. When payment is made with a card in the office of the agency, there is no fee to be paid by

the parties.

8.5.3. When payment is made by cash, there is no fee to be paid by the parties.

8.6. Liquidation of the price is to be made via the following procedures:

8.6.1. Cash in the agency office or in the offices of member offices.

8.6.2. Via credit card Visa or MasterCard, accompanied with an authorization form, a copy of the

passport and the necessary data of the card, including the three digit code sent by fax if the client is

not present in the office.

8.6.3. Via credit or debit card Visa, MasterCard, Visa Electron and Maestro using our machine if the

client is present in the office.

8.6.4. Via bank transfer. The details of the agency’s bank account can be found here. In this case

the client must send via fax or e-mail a copy of the invoice.

9. Settling the disputes

9.1. In case of a dispute, the agency will make every effort to achieve a solution with a quick

agreement with the client.

9.2. The agency will ensure that every correspondence will be answered within the following period

of time:

1. a) no later than 14 days from the receiving of the request of the client; and b) no later than 28

days from the receiving of the request of the client for a detailed answer.

1. Copyright

10.1. “KLSU Travel” declares that the online pages www.klsutravel.com are property of the agency.

The agency is responsible for each material posted in each of the pages.

10.2. “KLSU Travel” declares that the information on the accommodation and means of

transportation is property of the official online pages of said accommodation and means of

transportation. The information on www.klsutravel.com is updated frequently. The agency is not

responsible if the information on the official online page of the accommodation or means of

transportation is not accurate.

10.3. “KLSU Travel” declares that on the online pages of the agency the only information posted is

the information allowed to the public by the owners of the online pages of the accommodation and

means of transportation. The information is not documented personally by the staff of the agency.

10.4. “KLSU Travel” declares that the agency does not own any content cited in 10.3.

1. Approval of the agreement

11.1. The approval of this agreement is made by the shareholders of “KLSU Travel”.

11.2. Any change in this agreement is made by the shareholders of “KLSU Travel”.